The consumer has the right, within 14 days of receipt of goods, to exercise the right of withdrawal.
This right consists in the right to return the purchased goods to the seller, and the consequent refund of the purchase price, meaning the net amount paid for the goods excluding additional expenses such as packaging, labor, transport; in particular, the consumer who intends to exercise the Right of Withdrawal must send Emporio-Elettrico srl (manager of Emporio Elettrico and all domains connected to it) a specific notice within 14 days of receipt of goods.
The notice of withdrawal must be sent by registered letter with return receipt or by telegram or fax, confirmed by registered letter with acknowledgment of receipt within 48 hours, to the address below:
via Tetto Nuovo 43
10046 Poirino (TO)
Tel/Fax 0039 011 9430683
The notification must include the items codes that the consumer wishes to return, the bank details for the refund and a copy of the receipt attached to the expedition wrote with his own hands "exercise of the right to reconsider on dd / mm / yy" followed by signature .
The consumer must also return to the store in question at the address stated, all the products intact and perfectly packed within 14 days of receipt.
The shipping costs will be borne by the consumer. The goods must be returned in perfect condition and in original packaging content, without breaching any seal.
Exclusion from the right of withdrawal (Art. 52 Consumer Code Legislative Decree 21/2014)
The right of withdrawal applies to natural persons (consumers) acting for purposes that may be considered unrelated to their businesses. This excludes purchases made by professionals with VAT.
Unless otherwise agreed between the parties, the consumer may not exercise the right of withdrawal for contracts of:
Suppling goods and services whose price depends on fluctuations in the financial market that the supplier is not able to control.
Suppling customized goods or which by their nature can not be returned because it would risk deteriorating and disintegrating. Suppling of audio and software, sold sealed and unsealed by the consumer. Suppling of newspapers, periodicals and magazines. Gaming and lotteries.
Unless the trader has offered to collect the goods himself, the consumer shall send back the goods or hand them over to the trader or to a person authorized by the trader to receive the goods, without undue delay and in any event within fourteen (14) days from the date on which He informs the trader his decision to withdraw from the contract in accordance with Article 54.
The deadline is met if the consumer sends back the goods before the expiration of the period of fourteen (14) days.
The consumer shall only bear the direct cost of returning the goods unless the trader has agreed to bear them or the trader failed to inform the consumer that this cost is borne by the consumer.
In the case of contracts negotiated away from business premises, where the goods have been delivered to the consumer's home at the time of conclusion of the contract, the trader collects the goods at its own cost if the goods, by their nature, can not normally be returned by post.