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Emporio-Elettrico
GENERAL CONDITIONS OF SALE
 
  1. These terms apply to all purchases made by Emporio-Elettrico srls via the website www.emporio-elettrico.it
  2. The relationship between Emporio-Elettrico srls and the customer is satisfied at the acceptance of the order. Such acceptance is considered tacit unless otherwise communicated to the client.
  3. The customer, during the purchase process, understands and accepts all the general conditions and payment described here. by correctly selecting all the options proposed during the purchase phase.
  4. The non-acceptance of the Terms of Sale and payment makes the purchase process invalid.
  5. Terms and conditions may be modified by Emporio-Elettrico srls at any time, ensuring to promptly notify the Customer according to the usual channels

    PURCHASE METHOD
  6. The customer can buy the products visible at shop address www.emporio-elettrico.it using the procedures of purchase proposals, images and data sheets are subject to change without notice. Emporio-Elettrico srls, while always ensuring the constant updating of the data shown, is not responsible for changes made by the producers.
  7. Product images are to be considered as examples, they cannot be intended commercially binding.
  8. At the end of the purchase process the customer will receive, by mail to the address indicated at the time of the registration, a summary of the operations and products purchased.

    PAYMENT RULES
  9. The customer can pay with credit card using the virtual POS service
  10. The customer can pay by credit card using PAYPAL
  11. The customer can pay by bank transfer to the coordinates given, the order will be reserved and actually sent after receiving the credit in the bank account of Emporio-Elettrico srls. (Emporio Elettrico is not responsible for banking time procedures).
BANK: CREDIT AGRICOLE
IBAN CODE: IT65O0623031080000035685669
BIC/SWIFT CODE: CRPPIT2P398
account holder: EMPORIO ELETTRICO SRL
  1. We do not ship with cash on delivery.
  2. The collection of orders at our premises is only possible by appointment and after confirmation by mail about the products to be sorted and data communication for the issuance of the sales document.

    METHODS AND DELIVERY TIMES
  3. Emporio-Elettrico srl only uses services of nationa/international express delivery.
  4. Shipping costs are charged to the customer who can possibly take advantage of promotions and discounts.
  5. Shipments will be made within 48 / 72h after payment, any delays will be communicated to the customer.

    16.1 The delivery times, after sending the shipment, are available on the courier traking page.
  6. Once the dispatch has been carried out, the customer will receive, at the address indicated at the time of the registration, the details and the direct link for tracking the shipment.
  7. Emporio-Elettrico srls not be held responsible for any failure or delay liable to the courier.
  8. Subsequent costs of inventory generated by the non-collection of the goods will be charged to the customer.
  9. The Customer undertakes to provide the correct address and full details and/or other information, in order to ensure accurate and on time delivery.
  10. Adding the telephone number is compulsary to guarantee and facilitate the delivery.
  11. In case of receipt of visibly damaged goods, the customer should definitely sign the bill with the words "SUBJECT TO INSPECTION". Subsequently must communicate, within two (2) days, to Emporio-Elettrico srls the presence of damaged material.
  12. Once Emporio-Elettrico srls receives a notification from the customer, will promptly activate the claim to the carrier.
  13. Failure to comply with this procedure relieves Emporio-Elettrico srls from any inquiry, refund and/or replacement.
  14. All purchases are shipped together with a RECEIPT TAX and/or TAX BILL, according to the data of the customer registration and complying with italians tax regulations.
  15. No change in the bill will be possible after issueing the tax bill.
 
METHODS AND DELIVERY TIMES FOR “SPEEDY” SERVICE
  1. The SPEEDY service provides the delivery to the customer's domicile with national/international express courier service; the delivery date is indicated on the products enabled for the new SPEEDY service with dedicated graphics.
  2. The customer can accept the purchase of one or more products enabled to the SPEEDY service by paying an increased amount of shipping costs, in order to obtain a fast delivery on the indicated date.
  3. The customer may still choose, for products enabled to the SPEEDY service, to use a traditional shipping system.
  4. In the case of multiple purchases, the service is available only if all the chosen items are enabled for the new SPEEDY service.
  5. In the case of multiple purchases, the presence of one or more products not enabled to the SPEEDY service will prevent it to be activated, bringing the customer to the traditional conditions.
  6. During the checkout phase, before confirming the order and proceeding with the payment, the customer can disable the SPEEDY service proposed, if any.
  7. Orders with SPEEDY shipping service can be placed before 12:59 p.m. on weekdays to obtain delivery within 1-2 days (on the date indicated on the website).
  8. All orders with SPEEDY shipping service placed after the indicated time will be processed the next day, and the delivery date will be updated.
  9. APPROXIMATE DELIVERY TIMES, after the shipment has been sent, are those shown in the couriers' tracking.
  10. Once the shipment has been dispatched, the Customer will receive the details and a direct link to track the shipment, at the address indicated at the moment of registration.
  11. Emporio-Elettrico srl cannot be held responsible for any inefficiencies or delays liable to the courier.
  12. The delivery day indicated by the SPEEDY service, in the case of destinations on islands, may not be respected for logistical reasons of the courier used.
 
RIGHT OF WITHDRAWAL
  1. Professionals with VAT are EXLUDED
The consumer has the right, within 14 days of receipt of goods, to exercise the right of withdrawal.

This right consists in the right to return the purchased goods to the seller, and the consequent refund of the purchase price, meaning the net amount paid for the goods excluding additional expenses such as packaging, labor, transport; in particular, the consumer who intends to exercise the Right of Withdrawal must send Emporio-Elettrico srl (manager of Emporio Elettrico and all domains connected to it) a specific notice within 14 days of receipt of goods.
 
 The notice of withdrawal must be sent by registered letter with return receipt or by telegram or fax, confirmed by registered letter with acknowledgment of receipt within 48 hours, to the address below:

Emporio-Elettrico srl
via Tetto Nuovo 43 
10046 Poirino (TO) 
Italy 
Tel/Fax 0039 011 9430683 

info@emporio-elettrico.it

The notification must include the items codes that the consumer wishes to return, the bank details for the refund and a copy of the receipt attached to the expedition wrote with his own hands "exercise of the right to reconsider on dd / mm / yy" followed by signature .

The consumer must also return to the store in question at the address stated, all the products intact and perfectly packed within 14 days of receipt.

The shipping costs will be borne by the consumer. The goods must be returned in perfect condition and in original packaging content, without breaching any seal.

Exclusion from the right of withdrawal (Art. 52 Consumer Code Legislative Decree 21/2014)
The right of withdrawal applies to natural persons (consumers) acting for purposes that may be considered unrelated to their businesses. This excludes purchases made by professionals with VAT.

Unless otherwise agreed between the parties, the consumer may not exercise the right of withdrawal for contracts of:

Suppling goods and services whose price depends on fluctuations in the financial market that the supplier is not able to control.

Suppling customized goods or which by their nature can not be returned because it would risk deteriorating and disintegrating. Suppling of audio and software, sold sealed and unsealed by the consumer. Suppling of newspapers, periodicals and magazines. Gaming and lotteries.

Unless the trader has offered to collect the goods himself, the consumer shall send back the goods or hand them over to the trader or to a person authorized by the trader to receive the goods, without undue delay and in any event within fourteen (14) days from the date on which He informs the trader his decision to withdraw from the contract in accordance with Article 54.

The deadline is met if the consumer sends back the goods before the expiration of the period of fourteen (14) days.

The consumer shall only bear the direct cost of returning the goods unless the trader has agreed to bear them or the trader failed to inform the consumer that this cost is borne by the consumer.

In the case of contracts negotiated away from business premises, where the goods have been delivered to the consumer's home at the time of conclusion of the contract, the trader collects the goods at its own cost if the goods, by their nature, can not normally be returned by post.

WARRANTY
  1. All products sold by Emporio-Elettrico srl are covered by warranty for 24 months in accordance with applicable law and according to the guidelines given by their respective manufacturers.
  2. The guarantee does not cover burns, oxidation, damage caused by external events, carelessness, transport damage and physical breakage of the products.
  3. The guarantee is applied in the manner specified on the manufacturers’ websites.
  4. Emporio-Elettrico srls will provide its customers the necessary assistance and will suggest principal authorized service points.
  5. The Customer may request to Emporio-Elettrico srl for warranty service. The dead goods must be shipped prepaid to our headquarter with a detailed description of the defect. Emporio-Elettrico srl will work for the proper repair of the damaged product and send back to the customer, carriage paid, the material repaired.
  6. Any costs for repairs not covered by warranty will be communicated to the customer as a preventative measure, if accepted will be charged.
  7. For product failures on first use, the customer can contact Emporio-Elettrico srl that, at its discretion and/or as directed by the manufacturer will replace it with a product of equal or superior characteristics or refund except shipping costs.
  8. The customer must send the defective product at its own expense directly to Emporio-Elettrico srls, any replacement and/or repair it will be evaluated after receiving and checking the returned product.
  9. For all the cases relating to the guarantee, the customer agrees to send the goods carriage paid, complete packaging-documents and accessory parts to Emporio-Elettrico srls. The material which is damaged or tempered with will be immediately excluded from the guarantee.
  10. Emporio-Elettrico srls is not responsible about the length of investigations and fixing at the authorized service points, who are constantly reminded for a quick resolution.
  11. Emporio Elettrico srl is not authorised to make any replacement of products under warranty before having received authorisation from the manufacturer who examined the product.
  12. The only person responsible for all matters concerning the warranty is the manufacturer itself, Emporio Elettrico srl cannot in any way substitute the above mentioned party.

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